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Privacy Policy

1. Introduction

Welcome to Malling Tyres. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (mallingtyres.com) or use our tyre services.

2. Who We Are

Malling Tyres is the data controller responsible for your personal information.

3. Information We Collect

We may collect the following personal information when you contact us, make an enquiry, or use our services:

  • Name and contact details (phone number and email address)
  • Vehicle information (make, model, tyre size)
  • Booking or enquiry details
  • Technical data such as your IP address, browser type, and pages visited (via cookies)

4. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide tyre fitting services
  • Process bookings and appointments
  • Send service-related communications (e.g., booking confirmations)
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

  • Contract: to fulfil a service you have requested
  • Legitimate Interests: to operate and improve our business
  • Legal Obligation: to comply with applicable laws
  • Consent: where you have given us permission (e.g., marketing)

6. Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

  • Trusted service providers who assist in running our operations (e.g., IT support, website hosting)
  • Authorities or regulators where required by law

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. Cookies

Our website uses cookies to enhance your browsing experience and collect analytical data. These may include essential, functional, and analytics cookies. You can manage your cookie preferences at any time via your browser settings. For full details, please see our Cookies Policy at mallingtyres.com/cookies-policy

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements. Customer records are generally retained for up to 6 years in line with UK legal obligations.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (the “right to be forgotten”)
  • Object to or restrict how we use your data
  • Data portability receive your data in a structured format
  • Withdraw consent at any time (where processing is consent-based)

To exercise any of these rights, please contact us at enquiries@mallingtyres.com.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Complaints

If you have concerns about how we handle your data, please contact us first at enquiries@mallingtyres.com. You also have the right to lodge a complaint with the UK’s supervisory authority:

  • Information Commissioner’s Office (ICO)
  • Website: https://ico.org.uk
  • Helpline: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.